|
Small&MediumEnterprises
:: Corporate Gold
|
| |
| :: Designed for small & medium sized
businesses that prefer to have a minimal in-house support
team or startups who need assistance in configuring servers
from start to finish :: |
| |
|
:: Services Offered ::
|
| |
Advanced
Advisory and Troubleshooting: Every ticket generated
from you or support@yourhost.com, will be
resolved within 6 hours. Should Level 2 issues
arrive, we will notify you of the amount of time
needed to resolve the issue and request your approval.
> Unlimited tickets per server |
| |
| Active
Monitoring: Internal agent will monitor your
server every 15 minutes and capture logs of running
applications and services. |
| |
| Backup Services:
We will assist you in developing a backup strategy
or provide recommendation on existing backup plan,
and develop scripts to schedule your backups. |
| |
| Remote Administration:
With your permission, we will fully administer your
server from modification of settings, troubleshooting,
installation, upgrades, and patching of supported
apps. |
| |
| Security: We will
assist you in developing initial security configurations
and provide recommendations on modifications of
updated security settings. |
| |
| Support Level:
Level 1 - 2 Support (Level 2 Support: Up to
6 hours/month) |
|
|
| For detailed information
on this service plan, please click on link below |
 |
Service
Description - PDF Format |
|
|
| |
| Prices are per server per month.
Additional services are billed per hour upon your confirmation. |
| :: Monthly Fee :: |
US$ 150 |
| |
|
| :: Level 2 Support :: |
US$ 20 / hour |
| :: Initial Config :: |
US$ 40 / hour |
| :: Security Issues :: |
US$ 40 / hour |
|
|  |
|
|
 |
::
setup process :: |
 |
|
|
>
E-mail
our sales rep or fill out our order
form and select the plan of your choice
> Our
tech team will contact you, and discover more about your
network infrastructure, types of servers, and applications
you are running, etc..
> Once
the discovery report is verified (usually takes 1 - 3
days), and you have agreed to our terms and conditions,
then your service will be activated |
|
|
|
